Privacy policy
Last Updated: August 25, 2026
Joia Skin (“Joia Skin,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.joiaskin.com, book an appointment, purchase products or services, submit a form, communicate with us, or otherwise interact with Joia Skin.
By accessing or using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide to us, including:
Name
Email address
Mobile or telephone number
Mailing or billing address
Appointment and booking information
Service and treatment preferences
Purchase and transaction information
Information submitted through website forms, consultations, or inquiries
Any other information you choose to provide to us
Payment information may be collected and processed through secure third-party payment processors. Joia Skin does not necessarily store complete payment card information directly.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages viewed
Referring website
Website activity and interactions
General location information derived from your device or IP address
We may collect this information using cookies, pixels, analytics tools, and similar technologies.
2. How We Use Your Information
Joia Skin may use the information we collect to:
Schedule, manage, confirm, and provide appointments and services
Respond to questions, inquiries, and customer service requests
Process purchases and payments
Maintain customer accounts and service history
Send appointment confirmations and reminders
Communicate important information regarding your appointments or services
Send promotional communications when you have consented to receive them
Provide information about products, treatments, promotions, events, and special offers
Operate and improve our website
Personalize your experience
Analyze website traffic and performance
Maintain the security of our website and systems
Comply with applicable legal and regulatory requirements
3. SMS/Text Messaging Communications
Joia Skin may offer SMS and MMS text messaging for appointment-related communications, customer service, updates, promotions, special offers, and other communications you have elected to receive.
By providing your mobile telephone number and affirmatively opting in to SMS communications from Joia Skin, you consent to receive recurring text messages from Joia Skin at the telephone number provided.
Messages may include automated or technology-assisted messages.
Message frequency varies. Message and data rates may apply.
Consent to receive marketing text messages is voluntary and is not a condition of purchasing any product, treatment, or service from Joia Skin.
You represent that the mobile number you provide belongs to you or that you are authorized to provide that number and consent to receive communications at that number.
How to Opt Out
You may cancel SMS communications at any time by replying STOP to a message from Joia Skin.
After submitting a valid STOP request, you may receive a final confirmation message confirming that you have been unsubscribed. You will then no longer receive SMS messages through that messaging program unless you opt in again.
SMS Support
For assistance with text messaging, reply HELP to a message from Joia Skin or contact us at:
contact@joiaskin.com
407-504-2920
Wireless carriers are not liable for delayed or undelivered messages.
4. Mobile Information and SMS Consent Data
Joia Skin does not sell or share mobile information with third parties or affiliates for their marketing or promotional purposes.
Information may be shared with service providers or subcontractors when necessary to support our business operations and communications, such as customer service, appointment scheduling, CRM services, or message delivery.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS opt-in information and consent will not be sold, rented, or provided to third parties for their own marketing purposes.
5. How We Share Information
Joia Skin does not sell your personal information.
We may share information with trusted third-party service providers when reasonably necessary to operate our business, including providers that assist us with:
Appointment scheduling
Customer relationship management
Website hosting
Email communications
SMS communications
Payment processing
Analytics
Website security
Customer support
Other operational services
These service providers are permitted to access information only as necessary to perform services on our behalf and are expected to maintain appropriate confidentiality and security protections.
We may also disclose information when reasonably necessary to:
Comply with applicable laws, regulations, court orders, or legal processes
Respond to lawful government requests
Protect the rights, safety, property, or security of Joia Skin, our clients, or others
Investigate fraud, misuse, security incidents, or other unlawful activity
Any sharing described in this section remains subject to the protections for mobile information, SMS opt-in data, and SMS consent described above.
6. Cookies and Similar Technologies
Joia Skin may use cookies, pixels, analytics tools, and similar technologies to understand how visitors interact with our website and to improve functionality, performance, marketing, and user experience.
Cookies may help us:
Remember preferences
Understand website traffic
Measure website performance
Improve website content
Understand how visitors interact with our services
Support advertising and marketing efforts
Most web browsers allow you to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Data Security
Joia Skin uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
However, no website, electronic transmission, database, or online storage system can be guaranteed to be completely secure.
8. Your Choices and Rights
Depending on applicable law, you may have the right to:
Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Request a copy of certain personal information
Withdraw consent to marketing communications
Opt out of SMS communications
Opt out of marketing emails
You may unsubscribe from marketing emails by using the unsubscribe instructions contained in those messages.
You may unsubscribe from SMS messages by replying STOP.
For privacy-related requests, contact:
9. Third-Party Websites and Services
Our website may contain links to websites, platforms, booking systems, product providers, or services operated by third parties.
Joia Skin does not control and is not responsible for the privacy practices, security, content, or policies of third-party websites or services. We encourage you to review the privacy policies of any third-party service you use.
10. Children's Privacy
Joia Skin's website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information online from children under 13 without appropriate authorization.
If we become aware that such information has been collected inappropriately, we may take reasonable steps to delete it.
11. Changes to This Privacy Policy
Joia Skin may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable requirements.
Updates will be posted on this page and identified by a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
Cancellation/No-Show Policy
At Joia Skin, each appointment is reserved specifically for you and requires dedicated time, preparation, and resources. To best serve all clients, we kindly ask for advance notice if you need to cancel or reschedule.
48+ Hours Notice
Cancellations or reschedules made 48 hours or more before your appointment will not incur a fee.
Less Than 48 Hours Notice
Cancellations or reschedules made within 48 hours of your scheduled appointment will be charged 50% of the scheduled service fee.
Less Than 24 Hours / Same-Day Cancellations
Cancellations made within 24 hours of your appointment or same-day cancellations will be charged 100% of the scheduled service fee.
No-Shows
Clients who do not arrive for their appointment without notice will be charged 100% of the scheduled service fee.
Appointments & Packages
This policy applies to all services, memberships, packages, and promotional appointments.
By booking an appointment with Joia Skin, you acknowledge and agree to this cancellation policy. Charges will be applied to the card on file.
We appreciate your understanding and respect for our time, our providers, and our community.
Contact Us
If you have questions about this Privacy Policy, our SMS practices, or how Joia Skin handles your personal information, please contact:
Joia Skin
1517 Hillcrest St.
Orlando, FL 32803
Phone: 407-504-2920
Email: contact@joiaskin.com